{"id":2129,"date":"2018-08-17T07:00:25","date_gmt":"2018-08-17T07:00:25","guid":{"rendered":"https:\/\/www.kerneldatarecovery.com\/blog\/?p=2129"},"modified":"2021-03-17T07:45:00","modified_gmt":"2021-03-17T07:45:00","slug":"step-by-step-lotus-notes-to-office-365-migration-guide","status":"publish","type":"post","link":"https:\/\/www.kerneldatarecovery.com\/blog\/step-by-step-lotus-notes-to-office-365-migration-guide\/","title":{"rendered":"Step by Step Lotus Notes to Office 365 Migration Guide"},"content":{"rendered":"<p>In the recent past, Microsoft Office 365 has gained popularity due to the several benefits it offers to its users. Thus, both small and large businesses wish to migrate to Office 365 from other platforms, especially those using Lotus Notes. The reason being, managing Lotus Notes is not only difficult but also causes several issues as well.<\/p>\n<p>Moreover, Office 365 handles emails and performs other tasks significantly better. However, transferring Lotus Notes (IBM Notes) data items stored in NSF file formats to Office 365 requires you to possess the necessary technical expertise so that the transfer process is executed correctly, and that businesses do not have to face any situation of data loss. This Blog will explain how to migrate from Lotus Notes to Office 365 using IMAP Connector through a step-by-step process. Let\u2019s get started!<\/p>\n<h4>Why Migrate From Lotus Notes to Office 365?<\/h4>\n<p>The factors that are responsible for Lotus Notes to Office 365 migration are mentioned below:<\/p>\n<ol>\n<li>Maintaining Lotus Notes is not cost-effective compared to Office 365 cloud platform<\/li>\n<li>Office 365 and Exchange Online offer s excellent functional features for businesses<\/li>\n<li>Require technical skills to use IBM Notes<\/li>\n<li>IBM Notes is not easy to learn, it requires sharp learning<\/li>\n<li>Office 365 has an interactive and cost-effective environment as compared to IBM Notes<\/li>\n<\/ol>\n<div class=\"note_inpr\"><strong>Read Also: <\/strong><a href=\"https:\/\/www.kerneldatarecovery.com\/blog\/challenges-of-lotus-notes-to-office-365-migration\/\">The Challenges of Lotus Notes to Office 365 Migration?<\/a><\/div>\n<h4>Disadvantages of Manual Method: Using IMAP Server<\/h4>\n<p>Users face a lot of issues while migrating Lotus Notes to Office 365 account manually. Some of them are mentioned below:<\/p>\n<ul>\n<li>Due to active Proxy and Firewall, Lotus Notes fails to make a connection with the internet<\/li>\n<li>IMAP connection cannot be established if the Lotus Notes client is in disable mode<\/li>\n<li>Calendar entries cannot be transferred with an IMAP connector; hence you need to do it manually<\/li>\n<li>IMAP protocol migrates only online data to Office 365<\/li>\n<li>It has a file size limitation which can migrate only emails to a limit of 1 GB<\/li>\n<li>IMAP requires a high-level technical setup for the process, therefore the user needs to apply several filters that are complex and expensive.<\/li>\n<\/ul>\n<h4>Exclusive Solution to Perform Migration of Lotus Notes to Office 365<\/h4>\n<p>As discussed above, the manual method has many critical limitations and disadvantages. Hence, it is suggested to use the premier solution \u2013 Office 365 Migrator for Lotus Notes that makes the migration task easy for you. It offers migration of local NSF files, SmartCloud Notes, and Domino Server data to Office 365 destination location easily. It lets users preview the content of local NSF files before migration and also helps in selective migration through the use of advanced integrated filter options. The tool makes it easy to map source and destination mailboxes with automated and manual mapping techniques offering to move impersonation rights to Office 365 mailboxes directly.<\/p>\n<p>Let us know how the Office 365 Migrator for Lotus Notes tool works after installing it on the Windows system.<\/p>\n<ol>\n<li>Launch <a href=\"https:\/\/www.kerneldatarecovery.com\/lotus-notes-to-office365-migration.html\">Lotus Notes to Office 365 Migration<\/a> Software\n<p align=\"center\"><a href=\"https:\/\/www.kerneldatarecovery.com\/lotus-notes-to-office365-migration.html\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1659 noshadow\" src=\"https:\/\/www.kerneldatarecovery.com\/new-images\/dl-btn-new.png\" alt=\"Download\" width=\"160\" height=\"49\"><\/a><\/p>\n<p>To add NSF files, click <strong>Add Local NSF file(s)<\/strong>.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/notes-to-office365-1.png\" alt=\"Add local NSF file\" class=\"alignnone size-full wp-image-2132\" width=\"1100\" height=\"525\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/notes-to-office365-1.png 1100w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/notes-to-office365-1-300x143.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/notes-to-office365-1-768x367.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/notes-to-office365-1-1024x489.png 1024w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><\/li>\n<li>Browse to add files that you want to migrate and click <strong>Open<\/strong> after selecting.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-2.png\" alt=\"Browse to open file\" class=\"alignnone size-full wp-image-2136\" width=\"1099\" height=\"517\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-2.png 1099w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-2-300x141.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-2-768x361.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-2-1024x482.png 1024w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/li>\n<li>Before migrating, you can see a complete preview of selected <strong>NSF file<\/strong> content by clicking on the <strong>Preview<\/strong> button.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-3.png\" alt=\"Complete preview of Lotus Notes file\" class=\"alignnone size-full wp-image-2137\" width=\"1100\" height=\"525\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-3.png 1100w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-3-300x143.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-3-768x367.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-3-1024x489.png 1024w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><\/li>\n<li>Click on any mailbox folder, select the file item and preview its content.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-4.png\" alt=\"Preview its content\" class=\"alignnone size-full wp-image-2138\" width=\"1100\" height=\"525\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-4.png 1100w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-4-300x143.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-4-768x367.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-4-1024x489.png 1024w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><\/li>\n<li>Now, to initiate the migration task, click the <strong>Migrate <\/strong>button.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-5.png\" alt=\"Initiate the migration task\" class=\"alignnone size-full wp-image-2139\" width=\"1100\" height=\"525\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-5.png 1100w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-5-300x143.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-5-768x367.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-5-1024x489.png 1024w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><\/li>\n<li>Now, click <strong>Migrate <\/strong>option.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/step-by-step-notes-to-office-6.png\" alt=\"Click to migrate\" class=\"alignnone size-full wp-image-3493\" width=\"1100\" height=\"525\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/step-by-step-notes-to-office-6.png 1100w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/step-by-step-notes-to-office-6-300x143.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/step-by-step-notes-to-office-6-768x367.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/step-by-step-notes-to-office-6-1024x489.png 1024w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><\/li>\n<li>Enter Office 365 Login credentials and <strong>click OK<\/strong>. You can also assign Impersonation rights to Office 365 mailboxes.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-6.1.png\" alt=\"Enter Office 365 Login credentials\" class=\"alignnone size-full wp-image-2380\" width=\"1098\" height=\"524\"><\/li>\n<li>Set NSF files to Office 365 mailbox on Map automatically mode from source to target. <strong>Click Get Target Mailboxes<\/strong><br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.1.png\" alt=\"Map Lotus Notes and Office 365\" class=\"alignnone size-full wp-image-2381 mainsize\" width=\"1099\" height=\"528\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.1.png 1099w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.1-300x144.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.1-768x369.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.1-1024x492.png 1024w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><br \/>\nSelect source mailbox and click Mapping option. Then add target mailbox. Similarly perform for other source mailboxes.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.2.png\" alt=\"Click Mapping option\" class=\"alignnone size-full wp-image-2382 mainsize\" width=\"1098\" height=\"526\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.2.png 1098w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.2-300x144.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.2-768x368.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.2-1024x491.png 1024w\" sizes=\"(max-width: 1098px) 100vw, 1098px\" \/><br \/>\nAfter completing the mapping, click<strong> OK<\/strong>.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.3.png\" alt=\"After completing mapping click OK\" class=\"alignnone size-full wp-image-2383 mainsize\" width=\"1098\" height=\"527\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.3.png 1098w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.3-300x144.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.3-768x369.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-7.3-1024x491.png 1024w\" sizes=\"(max-width: 1098px) 100vw, 1098px\" \/><\/li>\n<li>Select among the most appropriate filters to select only the desired data to migrate.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-8.png\" alt=\"Select filter option\" class=\"alignnone size-full wp-image-2384 mainsize\" width=\"480\" height=\"592\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-8.png 480w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Step-by-step-notes-to-office-8-243x300.png 243w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/li>\n<li>Choose the saving mode to save files to Office 365 mailbox and <strong>click OK<\/strong>.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-8.png\" alt=\"Choose the saving mode to save file in Office 365\" class=\"alignnone size-full wp-image-2142\" width=\"1099\" height=\"520\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-8.png 1099w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-8-300x142.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-8-768x363.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-8-1024x485.png 1024w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/li>\n<li>Migration is started and if you want to cancel it, then click the <strong>Stop button<\/strong>.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-9.png\" alt=\"Stop button to stop migration\" class=\"alignnone size-full wp-image-2143\" width=\"1100\" height=\"520\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-9.png 1100w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-9-300x142.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-9-768x363.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-9-1024x484.png 1024w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><\/li>\n<li>Finally, the NSF files are migrated to Office 365 and you will get a successful message that saving is complete.<br \/>\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-11.png\" alt=\"Lotus Notes file migrated to Office 365\" class=\"alignnone size-full wp-image-2146\" width=\"1100\" height=\"522\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-11.png 1100w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-11-300x142.png 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-11-768x364.png 768w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/NSF-to-Office365-11-1024x486.png 1024w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><\/li>\n<\/ol>\n<h4>Bottom Line<\/h4>\n<p>IBM Notes migration to Cloud is the most wanted migration today and is very typical when performed manually and required complete technical knowledge about the platform. There are certain limitations as well when using the manual IMAP Server process to migrate NSF to Office 365. Hence, it becomes tough for an average user to perform Lotus Notes to Office 365 migration. Thus, the best solution is to opt for a professional third-party application for such migration.<\/p>\n<p align=\"center\"><a href=\"https:\/\/www.kerneldatarecovery.com\/lotus-notes-to-office365-migration.html\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1659 noshadow\" src=\"https:\/\/www.kerneldatarecovery.com\/new-images\/dl-btn-new.png\" alt=\"Download\" width=\"160\" height=\"49\"><\/a><\/p>\n<h4>Video Tutorial for Lotus Notes to Office 365 Migration<\/h4>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/_RfkV6tfek8?rel=0\" allowfullscreen=\"allowfullscreen\" width=\"560\" height=\"315\" frameborder=\"0\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the recent past, Microsoft Office 365 has gained popularity due to the several benefits it offers to its users. Thus, both small and large businesses wish to migrate to Office 365 from other platforms, especially those using Lotus Notes. The reason being, managing Lotus Notes is not only difficult but also causes several issues [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":2149,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_stopmodifiedupdate":true,"_modified_date":""},"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Step by Step Lotus Notes to Office 365 Migration Guide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kerneldatarecovery.com\/blog\/step-by-step-lotus-notes-to-office-365-migration-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Step by Step Lotus Notes to Office 365 Migration Guide\" \/>\n<meta property=\"og:description\" content=\"In the recent past, Microsoft Office 365 has gained popularity due to the several benefits it offers to its users. Thus, both small and large businesses wish to migrate to Office 365 from other platforms, especially those using Lotus Notes. The reason being, managing Lotus Notes is not only difficult but also causes several issues [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.kerneldatarecovery.com\/blog\/step-by-step-lotus-notes-to-office-365-migration-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Data Recovery Blog - KDR Tools\" \/>\n<meta property=\"article:published_time\" content=\"2018-08-17T07:00:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-17T07:45:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/08\/Exchange-database-fails-to-mount-after-a-successful-restore.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1142\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Megha Sharma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Megha Sharma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Step by Step Lotus Notes to Office 365 Migration Guide","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.kerneldatarecovery.com\/blog\/step-by-step-lotus-notes-to-office-365-migration-guide\/","og_locale":"en_US","og_type":"article","og_title":"Step by Step Lotus Notes to Office 365 Migration Guide","og_description":"In the recent past, Microsoft Office 365 has gained popularity due to the several benefits it offers to its users. 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