{"id":9210,"date":"2021-09-08T05:59:22","date_gmt":"2021-09-08T05:59:22","guid":{"rendered":"https:\/\/www.kerneldatarecovery.com\/blog\/?p=9210"},"modified":"2021-09-08T07:58:07","modified_gmt":"2021-09-08T07:58:07","slug":"fix-outlook-error-421-cannot-connect-to-smtp-server","status":"publish","type":"post","link":"https:\/\/www.kerneldatarecovery.com\/blog\/fix-outlook-error-421-cannot-connect-to-smtp-server\/","title":{"rendered":"Fix: Outlook Error 421, Cannot Connect to SMTP Server"},"content":{"rendered":"<p>Microsoft Outlook is the most sought-after web application in today\u2019s times. Its prime function is to organize and manage the personal information of the users which includes their emails, contacts, tasks, appointments, notes etc. In addition to this, it has a better and improved security and privacy features which is the prime reason why millions of users trust and abundantly use MS Outlook. It relies majorly on three email protocols- SMTP, IMAP, and POP. These are also prone to a few technical glitches which majorly arise due to incorrect configuration or server port issues including <a href=\"https:\/\/www.kerneldatarecovery.com\/blog\/recover-mail-from-the-outlook-junk-mail-folder\">recover mail from the Outlook junk mail folder<\/a>, \u2018cannot read from the source file or disk\u2019 error in Outlook. One such commonly faced issue is Outlook 421 cannot connect to SMTP server error which can be resolved with correct solutions in no time. In this article, we will be exchange views and solutions on reasons and how to fix the Outlook 421 cannot connect to SMTP server error.<\/p>\n<h4>SMTP<\/h4>\n<p>The Simple Mail Transfer Protocol, simply known as the SMTP, is an email protocol that broadly deals with an email&#8217;s outgoing function. This protocol enables users to transfer emails and messages over the internet. Even a slight issue in the settings of the SMTP can have a major impact on the basic functionalities of sending emails.<\/p>\n<h4>Causes of Outlook 421 error<\/h4>\n<p>These are a few common causes behind this error-<\/p>\n<ul>\n<li>A virus or bug causing malfunction of the system<\/li>\n<li>Incorrect configuration or settings of a newly set up email account<\/li>\n<li>Issues in server port settings<\/li>\n<li>Anti-virus programs identifying some connections as risk and, therefore, restricts their usage<\/li>\n<li>A bunch of heavily corrupted PST files in Outlook<\/li>\n<\/ul>\n<h4>Methods to resolve the issue of Outlook 421 error cannot connect to SMTP server<\/h4>\n<p>To begin with, make sure you are working on a stable internet connection with high speed and enough bandwidth. Along with this, please ensure there are no other interruptions like power failures or interruptions. Let\u2019s try and resolve the issue now:<\/p>\n<p><strong>A. Reconfigure the email account<\/strong><br \/>\nWhen error 421 occurs, a possible solution is to remove the account which currently exists and then reconfigure the same by using the Auto-Account setup. This will surely help in resolving any issues which might have occurred the first time.<\/p>\n<p><strong>Follow these steps to do the same-<\/strong><\/p>\n<ol>\n<li>Open MS Outlook and click on \u2018Files.\u2019<\/li>\n<li>Go to the \u2018Account Settings\u2019 under the same tab.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9479\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-A-2-2.jpg\" alt=\"Go to the \u2018Account Settings\u2019 under the same tab\" width=\"602\" height=\"338\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-A-2-2.jpg 602w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-A-2-2-300x168.jpg 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-A-2-2-445x250.jpg 445w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<li>Select the current email account and click on \u2018Remove\u2019 to disconnect it from Outlook. Now, click on \u2018New\u2019 to add the email.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9480\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-A-3-3.jpg\" alt=\"click on \u2018New\u2019 to add the email\" width=\"602\" height=\"488\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-A-3-3.jpg 602w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-A-3-3-300x243.jpg 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-A-3-3-308x250.jpg 308w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<li>Enter all the necessary details and click \u2018Next.\u2019 The email configuration will be completed successfully. Now, click on \u2018Finish.\u2019<\/li>\n<\/ol>\n<p><strong>B. Disable all anti-virus programs<\/strong><\/p>\n<p>There is a possibility that the anti-virus program which you are using is considering the server connection as a risk. Due to this, it is restricting and blocking certain functions in Outlook. This could result in error 421, where Outlook is unable to connect to SMTP server. Make sure to disable all the possible programs which may come in the way of a smooth SMTP server connection, and then the issues could be fixed.<\/p>\n<p><strong>C. Reset SMTP server port<\/strong><br \/>\nA server port defines the correct path and endpoint of a message. Even a tiny problem can cause issues in server connections. Make sure to check the port which is currently being used by using these steps-<\/p>\n<ol>\n<li>Under the \u2018Files\u2019 section, go to \u2018Account Settings.\u2019<\/li>\n<li>Select the email account and click on \u2018Change.\u2019<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9481\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-C-2-3.jpg\" alt=\"Select the email account and click on \u2018Change\" width=\"602\" height=\"488\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-C-2-3.jpg 602w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-C-2-3-300x243.jpg 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-C-2-3-308x250.jpg 308w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<li>Click on \u2018More Settings\u2019 and then move to the \u2018Advanced\u2019 tab.<\/li>\n<li>Reset the SMTP outgoing server as 465 and click on \u2018OK.\u2019<\/li>\n<li>Move to <strong>Settings<\/strong> again.<\/li>\n<li>Under the \u2018Outgoing Server\u2019 tab, select the checkbox \u2018Use same settings as my incoming mail server\u2019 and click on \u2018OK.<\/li>\n<\/ol>\n<p><strong>D. Repair corrupted PST files<\/strong><\/p>\n<p>A PST file in MS Outlook is a storage space for the data of the user. Hence, it becomes critical to deal with a damaged or corrupted PST file, which can be the reason behind the error 421. It is recommended to opt for a professional tool like the <strong><a href=\"https:\/\/www.kerneldatarecovery.com\/pst-recovery.html\">Outlook PST Repair<\/a><\/strong>, which can securely repair all the corrupted, damaged, or inaccessible PST files and its errors including <a href=\"https:\/\/www.kerneldatarecovery.com\/blog\/repair-pst-file-after-msmapi32-dll-error\">Repair PST file after MSMAPI32 DLL error<\/a> and <a href=\"https:\/\/www.kerneldatarecovery.com\/blog\/fixed-outlook-pst-file-changed-permission-to-read-only\">Outlook PST File Shows Read Only Status<\/a>. The tool has a capability to recover even large PST files and provides an option for users to export the PST to Microsoft 365 and various other email servers. It works well with all the versions of Outlook.<\/p>\n<p align=\"center\"><a class=\"dl\" href=\"https:\/\/www.kerneldatarecovery.com\/dl\/dl.php?id=75\" onclick=\"dataLayer.push({'event': 'TrackEvent', 'eventCategory': 'Download', 'eventAction': 'PSTRecovery', 'eventLabel': 'BlogDLid=75'});\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1659 noshadow\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2018\/06\/dl-btn-new.png\" alt=\"Download Now\" width=\"160\" height=\"49\"><\/a><\/p>\n<p><strong>Follow this procedure to repair PST files easily-<\/strong><\/p>\n<ol>\n<li>Install the Outlook PST Repair on your system.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9471\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-1-1.jpg\" alt=\"Install the Outlook PST Repair on your system\" width=\"602\" height=\"338\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-1-1.jpg 602w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-1-1-300x168.jpg 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-1-1-445x250.jpg 445w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<li>Click on \u2018Browse\u2019 to select single or multiple PST files according to your need. Select \u2018Next.\u2019<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9216\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-2.jpg\" alt=\"Select Next\" width=\"602\" height=\"372\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-2.jpg 602w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-2-300x185.jpg 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-2-405x250.jpg 405w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<li>A complete preview of all the items in the PST file will be presented.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9217\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-3.jpg\" alt=\"A complete preview of all the items in the PST file will be presented\" width=\"602\" height=\"338\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-3.jpg 602w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-3-300x168.jpg 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-3-445x250.jpg 445w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<li>From the right panel, choose \u2018PST\u2019 to save the information in the same format.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9218\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-4.jpg\" alt=\"choose \u2018PST\u2019 to save the information in the same format\" width=\"602\" height=\"445\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-4.jpg 602w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-4-300x222.jpg 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-4-338x250.jpg 338w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<li>The tool allows you to filter the items or split the PST files. Apply filters as required.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9219\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-5.jpg\" alt=\"Apply filters as required\" width=\"602\" height=\"445\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-5.jpg 602w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-5-300x222.jpg 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-5-338x250.jpg 338w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<li>It even allows splitting the newly repaired PST file. Choose a splitting option if needed.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9220\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-6.jpg\" alt=\"Choose a splitting option if needed\" width=\"602\" height=\"445\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-6.jpg 602w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-6-300x222.jpg 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-6-338x250.jpg 338w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<li>Click on \u2018Browse\u2019 to choose a destination to save the repaired files and click \u2018Finish.\u2019<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9221\" src=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-7.jpg\" alt=\"click Finish\" width=\"602\" height=\"445\" srcset=\"https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-7.jpg 602w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-7-300x222.jpg 300w, https:\/\/www.kerneldatarecovery.com\/blog\/wp-content\/uploads\/2021\/09\/step-D-7-338x250.jpg 338w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<\/ol>\n<p><strong>Conclusion<\/strong><br \/>\nSMTP email protocol is responsible for sending and transferring emails. The issue <em>Outlook 421 cannot connect to the SMTP server error<\/em> can disturb its whole functionality. However, this issue can be easily resolved by resetting the SMTP outgoing server port to 465. In the case of a newly set up email account, removing and then reconfiguring it would help. A bunch of corrupted PST files can also be behind this. These can be repaired using the Outlook PST Repair software.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Outlook is the most sought-after web application in today\u2019s times. Its prime function is to organize and manage the personal information of the users which includes their emails, contacts, tasks, appointments, notes etc. In addition to this, it has a better and improved security and privacy features which is the prime reason why millions [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":9222,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_stopmodifiedupdate":true,"_modified_date":""},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fix: Outlook Error 421, Cannot Connect to SMTP Server<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kerneldatarecovery.com\/blog\/fix-outlook-error-421-cannot-connect-to-smtp-server\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fix: Outlook Error 421, Cannot Connect to SMTP Server\" \/>\n<meta property=\"og:description\" content=\"Microsoft Outlook is the most sought-after web application in today\u2019s times. 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