“Since yesterday, whenever I am trying to print HTML emails and messages, my Outlook is crashing every time. For once, I thought that it is due to some internet issues or some other temporary issue and will get solve on its own after some time. But even today, I am facing the same error and can’t find out the reason behind it. Can someone help me with it?”

While looking for the user queries online, I came across this one and decided to provide a solution to this user regarding his query. The outlook is now an epitome of email clients and has users across the globe. Serving so many people at this level is not that easy, and hence, it is natural if it faces some glitches or errors. I have seen many such feedbacks where users are complaining of Outlook crash when printing HTML messages. After investigating the matter, I got to know that this problem may be arising due to corruption in the Outlprint file.

List of Error Notifications You May Face

While trying to print emails on Outlook, the error notifications you may face are as follows:

  • Printer is unavailable
  • Printer is not ready
  • Print Pictures Error
  • Problem with the selected printer
  • Improper printing of emails
  • Header information not included in print

Why Does This Happen?

This error occurs when users try to take a print of emails in HTML format. When a user tries to print HTML messages, Outlook crashes, freezes, or stops working. But the question is, what leads to this error?

The answer to the question is that this error occurs due to corruption in the Outlprint file. Although the Outlprint file is important for printing styles and is quite convenient, it can create problems if corruption occurs. The Outlprint file can get corrupt at any point of time due to several known and unknown reasons. The corruption in Outlprint file leads to sudden crash or freezing issues while printing HTML emails. The corruption in Outlprint file may lead to a situation in which messages start to print from right to left instead of left to right.

What is Outlprint?

MS Outlook is one of the most popular and widely used applications because of the facilities and features it provides. One such important feature is the Print feature, with which you can take prints of Outlook emails if Outlook is connected with a printer. And here comes the role of Outlprint. It is an Outlook file that holds and maintains information about all the print configurations and settings related to printing style.

Outlprint is generally located at C:\Users\%username%\AppData\Roaming\Microsoft\Outlook in Windows 7 and newer versions of Windows.

How to Fix it!

As we have discussed, the most possible reason of Outlook crash while printing HTML emails may be corruption in Outlprint file. So, if the issue is arising due to it, then you have two options to fix it:

  • Rename Outlprint File
    One way to fix freezing or crashing issues while printing is to rename the corrupt Outlprint file. For this, follow the below-mentioned steps: 

    1. First, you need to close Outlook.
    2. Locate Outlprint file in your system.
        1. If you are using Windows 7 or newer versions, then follow this path:


        1. For Windows XP

      C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook\

    3. Right-click on the Outlprint file and select Rename from the options.
    4. Provide a name like “NewOutlprint” and hit Enter key.
    5. Now, open Outlook again.

    If this doesn’t solve the problem you are facing, and Outlook still keeps on crashing, then try the next solution.

  • Delete Outlprint FileIf renaming the file doesn’t solve your issue, then the next thing you can do is delete the Outlprint file completely. To remove it from your system, follow the below steps:
    1. Close Outlook.
    2. Go to the Outlprint file by following the above path or press Win + R key to open the Run window and paste %appdata%\Microsoft\outlook in the search bar. Doing this will directly lead you to the Outlprint file on your system.
    3. Now, select the file and delete it.
    4. Run Outlook again, and the problem will be no more.

This may surely solve your problem. If you are facing any PST related issues in Outlook, then you can try Kernel for PST Recovery software. The tool is quite advanced and solves any sort of corruption in a PST file. The tool can also perform conversion of PST file to another format and also migrate it to different email servers.



In this blog, we have discussed the Crash issue happens in Outlook while printing HTML emails. We have discussed the error notifications, why the crash happens, about Outlprint, and how to fix it. We have also discussed about how one can deal with corruption or damage in PST and recover lost contacts or other important data from it with Kernel for Outlook PST Repair. To know the tool better, you can use its trial version, which you can download from the tool’s page on the Website.